Shipping Policy

Thank you for visiting and shopping at FirstHand Store. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with a tracking number.

  • Please note that order processing times may be slightly extended during peak holiday seasons or promotional events.

2. Shipping Rates & Estimated Delivery Times

We offer reliable tracked shipping to the United States, Canada and internationally.

Shipping Option Estimated Delivery Time Shipping Cost
Standard US & Canada Shipping (tracked) 5 – 8 business days Free / Standard Rate
International Shipping 7 – 14 business days Calculated at checkout

Shipment times are estimates and start from the date of dispatch, rather than the date of order.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will normally become active within 24 to 48 hours.

You can track your package directly through our website using the Track Order page or via the carrier’s official website (e.g., USPS).

4. Customs, Duties, and Taxes

Fardini LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Shipping Addresses & Undeliverable Packages

  • Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.

  • If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipment costs.

6. Lost, Damaged, or Stolen Packages

  • If you received your order damaged, please contact us immediately with photos of the damaged item and packaging so we can assist you with a replacement or claim.

  • If your tracking information states that your package was delivered but you have not received it, please check with family members, neighbors, or your local post office before contacting us.

7. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to our customer support team:

  • Company Name: Fardini LLC

  • Customer Support Email: info@firsthandcam.com

  • Business Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States

  • Phone: +14014498912